Course
Short Courses
Online self-paced courses
Level 2
Customer Service Level 2
...centres, reception, sales, or other service-based environments, and who want to develop the skills, confidence, and knowledge to provide excellent customer service and enhance the customer experience. Duration: up...
Course
Apprenticeships
Business Services
Level 2
Level 2 Customer Service
About this course Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact...
Course
Apprenticeships
Business Services
Level 3
Level 3 Customer Service
About this course Our Level 3 Diploma in Customer Services covers many key aspects of Customer Service in the workplace. With a focus on developing and practicing the skills required...
Course
Jobs Growth Wales+
Business Services
Advancement
Level 1
Level 1 Customer Services
...in Customer Service. With jobs available in every sector and every corner of the world, you can choose a varied, rewarding career that fits around you, your interests and your...
Course
Apprenticeships
Financial Services
Level 2
Level 2 Providing Financial Services (Insurance Pathway)
...successful career in the insurance industry. Building an understanding of the regulatory frameworks and compliance requirements of the industry along side the practical and customer service skills to work effectively...
Course
Apprenticeships
Financial Services
Level 2
Level 2 Providing Financial Services (Retail Banking Pathway)
...a successful career in the retail banking industry. Building an understanding of the regulatory frameworks and compliance requirements of the industry along side the practical and customer service skills to...
Course
Apprenticeships
Customer Service
Level 2
Level 2 Contact Centre Operations
...customer service skills with a primary focus on improving customer experience, covering topics including dealing with incidents, providing support and carrying out direct sales activities through a contact centre. ...
Course
Apprenticeships
Business Services
Financial Services
Level 3
Level 3 Providing Financial Services (Compliance & Risk Pathway)
About this course The Level 3 Providing Financial Services (Compliance & Risk Pathway) Apprenticeship has been designed to support employees to develop the skills and knowledge required to work effectively...
Course
Short Courses
First Aid
Mental Health First Aid
Short course
Adult Mental Health First Aid (Wales)
...is Aimed At: Employers, managers, and HR professionals. Teachers, tutors, and education support staff. Healthcare and social care professionals. Emergency service personnel. Community and voluntary sector workers. Customer service and...