News
Learners
ACT celebrates learner success with Dan Lydiate
...Development Learner of the Year Beverley Thomas, Customer Service Learner of the Year Corinne Williams, Business Administration Learner of the Year Elizabeth Wall, Facilities Management Learner of the Year Janet...
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News
ACT awarded Platinum accreditation by Investors in People
...frameworks, the IIP sets a benchmark for better people management. In a platinum company, everyone – from the CEO to a customer services apprentice – knows they have a part...
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News
Finalist Emma Treats Every Learner As An Individual
...Emma has a caseload of 40 Business Administration, Customer Service and Retail Foundation Apprentices, many of them in their probationary period. Emma understands the importance of treating each learner as...
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News
ACT Development Director Caroline Cooksley has been awarded an MBE for services to Education
Caroline Cooksley, who studied at Glamorgan University, started her career with ACT in 1991 and has since dedicated her entire working life to helping others achieve their career potential. In...
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Company
News
Packaging giant gains new focus on sustainability with help from work-based learning
...learning journey began when Bev Fowler, DS Smith’s Head of Business Services, Global Master Data, began chatting with ACT’s Management & Business Services Route Manager, Kelly Harry, about sustainability. ACT...
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Company
ACT gets glowing Estyn report
...Skills, Education and Learning, and Energy and Carbon. ALS Training, which was acquired by ACT in 2018, supports apprenticeship delivery in digital, financial, business, and professional services — further strengthening...
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Blog
“I feel more confident in speaking with customers”
...skills to help ensure an exciting career lies ahead. She said: “I have developed my communication methods and feel more confident in speaking with customers. The employer provided constant help...
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Company
From learners to members of staff at ACT
...Wales and they referred me to ACT.” Callum explained. “I did a level 1 Customer Service course and after a few months, I was put on placement in Hadfield Road...
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Learners
News
“Definitely do an apprenticeship. It’s a no-brainer!”
...in Business Management, Social Media & Digital Marketing to Customer Service and Accountancy – the opportunities are endless! Having undertaken two apprenticeships already to support her career development, Lucy, 47,...