About this Apprenticeship
The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Their product range encompasses meat seasoning blends and ingredients for food processors, a full range of butcher’s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.
They are currently looking for an enthusiastic, and motivated individual to join their Newport team. Reporting into the sales and admin team leader you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.
Unit 6 Afon Ebbw Road, Rogerstone, Newport, NP10 9HZ
Monday to Friday 8am until 5pm
(1hr unpaid lunch)
£17,000 per annum
- 28 days annual leave (inclusive)
- Pension – Auto enrolment
- Employee assistance programme
July 24th 2025
Please note that applications received after the closing date may still be considered, subject to the vacancy being filled.
Key duties:
- To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive “can do” attitude
- Assisting with stock control within the warehouse
- Take regular orders and communicate with customers in relation to any delays and shortages
- Ensuring products sold by Dalziel Ltd are delivered on time to customers.
- Customer requirements and monitoring of the performance
- Upsell products, promotions and take regular orders
- Process delivery paperwork and any purchasing duties required
- Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
- To integrate, support and participate in the Food Safety Culture
- To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
- Respond to customer communications via email as well as telephone
- High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once
- Assist with accountancy tasks
You will be contacted by telephone and email throughout the recruitment process, so please ensure you provide us with up-to-date contact details and check your messages regularly.