About the role
This is an exciting opportunity to join Health Education and Improvement Wales (HEIW) as a Junior Digital Service Desk Analyst on a 24-month apprenticeship programme.
This role is ideal for someone with a passion for technology, a desire to learn, and a commitment to delivering excellent customer service. It offers a unique opportunity to gain hands-on experience while working towards a level 2 or 3 qualification in Digital Skills for Business, in a supportive and forward-thinking organisation
Details
Location: Ty Dysgu
Apprenticeship: Level 2 or 3 Digital Skills for Business
Hours: 37.5 hours per week
Pay:£25,313 – £26,999 per annum
Closing date: August 21st 2025
Please note that applications received after the closing date may still be considered, subject to the vacancy being filled.
- Educated to A-Level, diploma level in a relevant subject or able to demonstrate equivalent experience.
- Evidence and Commitment to continuing professional development.
- Good general knowledge of common hardware and software applications.
- Good understanding of the Microsoft 365 platform, including and not limited to Outlook, Teams, Power Platform, SharePoint, and MS Lists.
- Excellent customer service skills.
- Ability to follow documented procedures.
- Ability to produce high quality documentation.
- Communicates effectively at all levels within the NHS and partner organisations.
- Able to prioritise work and identify urgent action.
- Able to work to tight deadlines and changing priorities.
- Excellent written English communication skills.
- Self-motivated and enthusiastic with the ability to work unsupervised.
- Proactive and dedicated to completing tasks.
- Knowledge of NHS Wales organisations strategy.
- Foundation qualification in ITIL v3 or v4
- Recognised ICT Qualification
- Ability to communicate complex information.
- Proof reading
- Ability to communicate effectively in Welsh
Important information
You will be contacted by telephone and email throughout the recruitment process, so please ensure you provide us with up-to-date contact details and check your messages regularly.