About the apprenticeship
Do you have a passion for technology and problem-solving? Ready to take your first step into the world of IT? Quantum Advisory are looking for a motivated and enthusiastic 1st Line IT Support Engineer to join their friendly and supportive team.
You will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to corporate and trustee clients. They are a professional company; standards are high and atmosphere is friendly and stimulating.
They offer a friendly place to work with flexible working hours, 24 days holiday per year with holiday trading, increasing holiday entitlement with service, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured training plan and will be given the chance to further develop your skills and career with professional qualifications.
Location: Cypress House, Pascal Place, St Mellons, Cardiff CF3 0LW
Hours: Full time. 37.5 hours per week
Pay: National Minimum Wage
Apprenticeship: Level 2 Digital Application Support
Key Duties:
As a 1st Line IT Support Engineer, you will be the first point of contact for IT-related queries and issues within a busy financial services firm. The role will involve:
- Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
- Providing day-to-day maintenance of IT servers and associated software.
- Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
- Managing IT issues in line with established standards and procedures.
- Overseeing the firm’s IT assets, including inventory management, labelling, and secure disposal.
- Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers
Essential:
Qualifications are not as strong a requirement as an individual’s interest and enthusiasm for the role.
Desirable:
They are looking for a candidate who has a strong technical understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employee.