Customer Service Apprenticeship at BUUK Infrastructure Group

About this Apprenticeship

The customer service apprenticeship will offer development and understanding of the Energy and Utility industries, including specific work undertaken by the Retail department and how this work fits in with the rest of BUUK. In doing so, it will allow for core business acumen and skills to be developed. Training will be provided at the start of each cycle and throughout the internship to ensure expectations are clear and continual personal development can be achieved. There will be provision of support and guidance throughout the apprenticeship.

They are looking for a passionate, enthusiastic, and dedicated person, who recognises the importance of self-development, is keen to gain experience, eager to learn key business skills and knowledge of the industries in which BUUK operate in, but most of all is excited to kick start their career in a business environment.

Key Duties

• Support for Service Requests: Assist with arranging engineer appointments and processing service requests.
• System Checks: Perform automated system checks to help streamline customer orders.
• Customer Updates: Contact customers with updates at key stages of their service journey, maintaining accurate records.
• Administrative Support: Order and despatch equipment to customers, ensuring timely updates to relevant teams.
• Data Management: Maintain and update customer records with accuracy and attention to detail.
• Collaboration: Work closely with multiple departments and stakeholders to ensure tasks are completed efficiently.
• Monitoring and Reporting: Support the team by identifying areas for improvement in processes and tools, sharing feedback with management.
• Any other duties as required by the manager.

Essential Criteria

• Completion of or currently working towards completion of Post-16 Education
• No experience required, however, an unblemished track record of demonstrating enthusiasm and desire to gain experience and key business skills
• A good communicator.
• Eagerness to learn and desire to learn new things.
• Able to work well as part of a wider team, as evidenced by current educational or work experience undertaken.
• Proficient in using E-Mail and Microsoft Office applications

Desirable Criteria

• 5 GCSE’s, including Maths and English at Level 4 or above.
• Recognition of the need for consistently high-quality customer service for both internal and external customers.
• Consideration and of how to perform under pressure and against tight timescales when required.
• Evidence of how efficient and accurate data entry will be managed.
• Demonstrable evidence of good organisational skills.