About the role

Drive is a values-led social care organisation committed to supporting people to live the life that matters to them. This apprenticeship offers a unique opportunity to gain hands-on experience within a busy Customer Service, Business Administration and Health and Safety environment.

You will work alongside a supportive and experienced team, contributing to real organisational processes such as recruitment, on boarding, training coordination and employee support. This role provides a strong foundation for a future career in customer service and business administration or wider business support functions, with structured learning built into the role through the Level 2 qualification.

Location: Unit 8 Cefn Coed, Cardiff CF15 7QQ

Hours: Full time. 37.5 hours per week

Pay: Apprenticeship Minimum Wage

Apprenticeship: Level 2 Business Administration

Key Duties:

• Act as a first point of contact at reception, welcoming visitors and managing telephone enquiries
• Provide customer service support, responding to emails and liaising with colleagues across departments
• Support general office administration, including handling mail and maintaining office supplies
• Update spreadsheets, databases and records accurately in line with data protection standards
• Assist with health & safety administration, including maintaining compliance logs and supporting awareness activities
• Support training coordination, internal meetings and staff events
• Maintain accurate and confidential records
• Contribute to team discussions and support continuous improvement of processes