About this opportunity
Cardiff Council’s Complex Needs Service team is looking to employ a Corporate Apprentice Day Service Support Worker (Level 2).
As an apprentice you will contribute to their Service helping them to deliver support to adults with a learning disability who have complex support needs. People are supported by the service to access a wide range of valued activities and opportunities within the local community to meet their identified outcomes.
Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, their customers depend on them to deliver essential services, every day. Whether employed in a customer facing, technical, trade or support role, employees help to make a difference to the community. As it is important to them that the workforce better reflects the communities they serve, and that they support their residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role.
Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Pengam Road, Tremorfa, CF24 2RR.
Full-time.
Service operates Monday -Friday between 8am and 4:30pm.
£24,796 – £24,796 per annum (Grade 2)
The Learning Disability Complex Needs Day Service provide high quality, outcome led, person centred support to people with learning disabilities with complex support needs.
As a Corporate Apprentice you will be supported in the workplace to develop the skills you need to make an effective contribution to the Service. You will be provided with a range of workplace activities and experiences, as directed by the manager, and will undertake a range of duties and learning opportunities including, but not limited to, those listed below, whilst also undertaking and completing a relevant Apprenticeship qualification.
Duties and responsibilities:
- To learn how to support service users in a person-centred way to enable them to
- achieve the outcomes outlined in the Day Service Plan.
- To carry out duties as agreed with the Day Service Officer, using the resources available at the service base and in the community.
- To communicate with service users, their families and colleagues inside and outside of the Day Service.
- To liaise with families/carers under the direction of the Day Service Officer.
- To liaise with other services as and when this is needed by service users under the direction of the Day Service Officer.
- To attend to the personal and physical needs of service users where necessary in a respectful manner.
- To foster service users equality, diversity, rights and responsibilities.
- To carry out tasks agreed at supervision within the agreed time span.
- To maintain records and help compile reports.
- To attend staff meetings and staff development programmes.
- To deal with sensitive information and maintain confidentiality.
Person Specification:
Essential Criteria
- Putting customers (or others) first by being helpful and polite.
- Getting things done by being able to carry out tasks to a high standard and to completion
- Taking personal responsibility by seeking feedback and guidance to improve or correct errors
- Seeking to understand the views or contributions of others and treating them with respect even where these do not reflect your own.
- GCSE Grade G or above in Maths or Essential Skills Wales Level 1 in Application of Number or equivalent.
- GCSE Grade G or above in English (and/or Welsh) or. Essential Skills Wales Level 1 in Communication or equivalent.
Desirable
- Demonstrate an interest in the advertised role and in the work of the team.
- Demonstrate a basic understanding of the work of the Council.
- Welsh Language, or other community language skill at any level e.g. basic greetings or more advanced.
