How emerging digital tools are shaping the modern workplace

The latest episode of ACT’s Little Big Actions podcast is live, with guests ACT Managing Director Richard Spear and Curriculum Development Manager and Digital Learning Specialist Sam Holland.

The episode explores the rising need for digital literacy within the workplace, as well as a look at AI and how it continues to shape modern businesses.

During the conversation, Richard and Sam discussed how mastering new technologies is less about being an expert but more being open, adaptive and curious. Richard explained that technology is changing so quickly that no one can know everything. What matters now is how staff approach new digital tools – particularly AI – and whether they feel empowered to explore, question and experiment.

The episode also discussed AI in detail, with Sam explaining that AI literacy is quickly becoming part of basic digital competence.

Businesses that treat AI as optional risk falling behind, while those that invest in training can unlock its benefits.

The episode touched upon the challenges facing workplaces who are embracing digital tools. Many people, particularly those who have been in established roles for years, experience anxiety when new technologies are introduced. Fear of ‘getting it wrong’ or breaking something can hold people back. Sam highlighted that effective digital training often involves giving people permission to play, reassuring them that experimentation is part of learning and building digital resilience over time.

Another key takeaway was that digital skills gaps are not simply about age. While younger learners may be more comfortable experimenting with technology, digital confidence often depends on exposure and opportunity rather than generation. Staff tend to be skilled in the tools they use every day, but may lack a broader understanding of how digital tools could support their role in new ways.

Richard also stressed that AI should be positioned as a support, not a threat. At ACT, clear messaging, working groups and training have helped staff understand how AI can enhance their work without replacing human skills and experience.

Listen to the full episode of Little Big Actions here.