Programme Overview

Are you aged 16–19 and ready to take the first step towards an exciting future in the finance sector? This is your chance to join ACT and complete a FinTech Wales project with leading local businesses, including:

• Monmouthshire Building Society

• Final Rentals

• Hodge Bank

• Credit Safe

The fintech sector uses technology to make financial services, like banking, payments, and investing easier and more efficient. By joining this programme, you’ll get a real insight into how tech is transforming finance and develop skills that are in high demand across the industry. This role is for four students joining the FinTech Wales Community Academy. You’ll rotate through placements at Hodge Bank, Monmouthshire Building Society, Creditsafe, and Final Rentals, gaining hands-on experience in each company. While completing your placements, you’ll also work towards a Digital Skills for Business Level 2 qualification, further enhancing your future career prospects.

Role Summary

Job Title: JGW+ FinTech Wales Academy

Reporting to: Placement Manager (per employer), with programme oversight by FinTech Wales/ACT

Location: Primarily Cardiff & South Wales region; occasional travel to employer sites

What You’ll Receive

£60 weekly payment
Free lunch and travel support
Full-time workplace experience
A qualification in Digital Skills for Business
Support from the ACT team
A small cohort of four learners, so you’re never on your own

What You’ll Be Doing

Try out roles across several employers
Learn digital, business and customer service skills
Build a professional portfolio of real experience
Take part in a training week and enrichment activities including team building and resilience sessions
Receive one-to-one support if you feel overwhelmed or need help settling in

Key Responsibilities (by Employer Placement)

Exposure to stakeholders across Technology and Data functions
Hands-on experience with core business processes, risk culture, and operational resilience
Support simple data and reporting tasks; assist with process improvement and digital tools
Participate in team meetings, complete mandatory learning modules, attend business induction
Undertake a data-driven mini-challenge using anonymised datasets and present findings to stakeholders

Provide friendly and professional service (face to face, phone or written)
Handle customer/colleague enquiries and emails; analyse needs and route appropriately
Maintain knowledge of systems and procedures; follow Code of Conduct and organisational values
Take ownership of training and development; work effectively within a team

Support Talent Acquisition with admin tasks (documents, scheduling, email communications)
Shadow Brand & Social teams, brainstorm content ideas, observe planning and scheduling
Gain exposure to Technology: understand data flow and the “data journey” from collection to delivery
Develop core digital competencies across Microsoft 365 tools and communication platforms

Contribute to day-to-day operations in a fast-paced SME context
Support spreadsheet, document and presentation tasks aligned to operational priorities
Apply collaboration tools to coordinate with stakeholders and improve processes

Learning Outcomes

Confident use of workplace digital tools (Word, Excel, PowerPoint, Outlook, Teams, Google Docs, Gemini, Co-Pilot)
Understanding of how social media and brand marketing support business objectives
Introductory understanding of data, technology, and risk/controls in a regulated environment
Improved communication, organisation, and teamwork evidence for Agored Award in Digital Skills for Business Level 2

Qualification and Training

Qualification: Agored Award in Digital Skills for Business Level 2
Core units to include: Spreadsheet techniques, word processing, email management and etiquette, digital collaboration, digital security for business, data management software
Assessment evidence captured during placements and Back-to-Centre weeks, quality assurance checks and portfolio tidy toward programme end

A typical placement block looks like:

Weeks 1–2: Induction, onboarding, e-learning, team building, collaboration, prepare for and meet employer placement
Weeks 3–4: Work on a business challenge—use spreadsheets and collaboration tools to solve real tasks.
Week 5: Present your findings in portfolio, reflect on what you learned, and update your learning files.

Values and Behaviours

Always curious – enjoys to solve a problem, asks questions and explore new ideas and learn new things
Enjoys collaboration – believes in working together to achieve a shared goal, always mindful and respectful of other people’s views and opinions.
Perseverance – remains committed to set goals and will seek the support from others if the need arises
Customer focussed – always striving to deliver a positive experience for the customer ensuring they receive the best service possible.

All applications are subject to a DBS and credit check.