Primary Care Administration & Reception

This programme is for candidates who work in patient-facing, back office or telephone call-handling role with a clinical setting.

Learners will be required to undertake a mixture of mandatory units and optional units (we will work with you to decide what optional units are relevant to your role, and your business).

Mandatory units include:

• Provide Reception service
• Understand safeguarding
• Care Navigation in Primary Care
• Employment rights and responsibilities
• Maintaining quality standards in general practice
• Understanding Welsh language provision in non-clinical primary care

When you agree to undertake an Apprenticeship, you may be required to complete Essential Skills qualifications, depending on your previous qualifications, the Apprenticeship level you are completing and your own particular needs.

This qualification will primarily be delivered through 1-to-1 sessions with a member of our delivery team, using a mixture of face-to-face and remote learning sessions.

Upon enrolment, learners are also allocated an assessor. Throughout the qualification, the assessor will visit the learner either at their workplace or remotely (for example, via Microsoft Teams) on a monthly basis, to support progress, observe and set tasks.

Learners are supported and encouraged throughout their qualification to reach their full potential in their chosen industry.

Future employment opportunities include:

• Chaperoning Patients
• Record keeping
• Maintaining quality standards
• Maintaining and dealing with payments

To start an Apprenticeship in Wales, you need to be:

• aged 16 or over (there is no upper age limit)
• living in Wales
• not in full-time education
• not accessing any other funding from the Welsh Government

You can search and apply for Apprenticeship vacancies here

If you’re looking to undertake an Apprenticeship qualification as a way of upskilling within your current role, you will also need to be:

• employed  for a minimum of 16 hours
• supported by your employer to undertake the qualification
• committed to undertaking an average of 4-6 hours of study a month
• working in a role that is relevant to the qualification
• employed for at least 51% of your contracted hours in Wales