Jan 2016 / Company

Wales’ leading training provider ACT has appointed a new Learner Representative to become the voice of work-based learners across all ACT programmes and sub-contractors to the ACT Governance Committee and Welsh Government.

Emily Dumelow, 21 and a former Press and Corporate Relations Officer, joins ACT having previously completed an apprenticeship herself, gaining a Level 3 Business Administration Diploma.

As Learner Representative, Emily will sit on ACT’s Governance board and work closely with learners from across the ACT network, conducting forums and focus groups to gather feedback and improvements and will work within ACT’s Marketing Department, building relations with schools and delivering the ACT message.

Another important part of Emily’s role will involve regularly liaising with the National Union of Students Wales (NUS Wales). ACT is the first Welsh training provider to work with the NUS Wales in this capacity, having created the position to bridge the gap between learners and managers, and ensure all students are satisfied with and happy in their learning environment.

Emily said: “I am excited by this role as completing an apprenticeship was a massive benefit for me and I am keen for others to have an experience as beneficial as mine. I look forward to being able to develop and help improve the experience for current learners by listening to any issues or improvements they may have. I believe my experience as an apprentice will allow me to relate to the learners and encourage true and constructive feedback.”

The role will bridge the gap between learners and managers to ensure all learners get the best from their ACT experience and ensure continual improvement of services.

Andrew Cooksley, managing director of ACT said: “I am thrilled that Emily, who has first-hand experience of work-based learning, has been appointed as ACT’s new Learner Representative.

“Emily joins us at a very exciting time – 2015 was a hugely successful year for ACT and Emily will make a major contribution to the development of our programmes in 2016 and help us connect more effectively with our learners, the NUS and the Welsh Government.”