Quality Policy

It is Group policy that we will:

• Ensure that all staff within the Group are aware of their joint responsibility for improving and enhancing the quality of provision, through the development of a culture which is self-reflective, honest and transparent.
• Improve the quality of the learner experience through establishing and maintaining quality systems designed to enable rigorous and regular review, and continuous improvement in the quality of our delivery offer (to include teaching, learning and assessment practices).
• Provide mechanisms for learners, employers and other key stakeholders to express their views on our services, have their feedback considered, and to be involved in decision making within the Group.
• Set, monitor and develop appropriate and realistic targets for all areas of activity and all teams within the Group, benchmarked where possible.
• Be responsive and accountable to our many stakeholders, including our learners, the local community and government agencies.
• Establish and maintain Quality Assurance systems and other procedures that enable the Group to evaluate and identify our strengths, key areas for development, and respond to improvement needs effectively.
• Ensure that staff are able to respond effectively to the challenges of self-evaluation targets and continuous improvement by investing in developing the skills of staff through Continuous Professional Development opportunities.

We will ensure that learners on all levels and types of provision are clearly signposted to any external organisation or body which overseas provision, standards, expectations or redress such as an awarding body, the QAA or the Office for Independent Adjudicators for HE (this list is not exhaustive).

The Governing Body will be responsible for ensuring that:

• The Policy is reviewed on a regular basis (as per the policy terms of review) and appropriate advice is given on content. The Main Board approves the policy.

The Group Senior Management Teams are responsible for ensuring that:

• Arrangements in relation to Quality improvements and enhancements are effective across the Group.
• The development of effective governance arrangements across the Group, to ensure that outcomes in relation to this Policy and its associated procedures are appropriately actioned to support improvements in provision.

Senior Quality Staff are responsible for: 

• The successful implementation, monitoring and impact of this policy.
• Ensuring that each respective provider has appropriate Quality Assurance and enhancement procedures and cycles in place to support this policy.
• Effective monitoring and reporting of all activity relating to QA activities.

All Staff across the Group will:

• Act in line with this Policy and associated procedures including those from awarding bodies, the QAA or higher education institutions.
• Attend relevant CPD events.
• Inform learners and visitors of the policy and associated procedures and support them to access any help.

All learners across the Group will:

• Attend induction and tutorial sessions to ensure they are aware of the policy and the issues it raises.
• Behave in a way that supports the Policy, including raising any concerns with teaching or support staff.
• Provide feedback via learner voice when requested.

In accordance with Group procedures, this Policy was written with consideration of the impact of individuals as per the Equality Act.

This policy provides opportunities for persons to use either the Welsh or English language. The duties which come from the Standards mean that organisations should not treat the Welsh language less favourably than the English language, together with promoting and facilitating the use of the Welsh language ie making it easier for people to use in their day-to-day life.

A Welsh version of this document is available.

This policy is published on the company intranet.
This policy will be communicated and stored by each organisation via their internal communication and policy management channels.

This policy is reviewed every 2 years.

Responsible Manager: Dean of Quality
Executive Lead: Deputy Principal
Accessible to Students: Yes

Date approved: 7 July 2020
Approved by: Main Board
Next Review date: July 2022

Revision No: 1
Revision Date: July 2020
Next Review Date: July 2022