About this course
The Level 2 Providing Financial Services (Retail Banking Pathway) Apprenticeship has been designed with employers in Wales to provide the foundational skills and knowledge required to begin a successful career in the retail banking industry. Building an understanding of the regulatory frameworks and compliance requirements of the industry along side the practical and customer service skills to work effectively in the retail banking sector.
This programme is suitable for those seeking to start a career in the fast-paced world of retail banking or for retail banking professionals who want an accredited qualification to affirm their existing experience in the field.
This apprenticeship is made up of a combination of mandatory units and optional units. We will work with you to decide which optional modules are most suited to you and your job role.
Units include:
- Complying with regulations within the financial services environment.
- Improving and maintaining workplace competence in a financial services environment.
- Planning and organising work in a financial services environment.
And many more…
When you agree to undertake an Apprenticeship, you may be required to complete Essential Skills qualifications, depending on your previous qualifications, the Apprenticeship level you are completing and your own particular needs.
This programme will primarily be delivered through 1-to-1 sessions with a member of the ACT delivery team, using a mixture of face-to-face and remote learning sessions. An ACT assessor will meet with the learner, either in the workplace or through digital means (for example, Microsoft Teams) once a month for approximately two hours to support progress.
Learners will also be set tasks to complete between each visit which are tailored to the different needs of each learner and the workplace activities they are involved with.
After completing this Level 2 Contact Centre Operations Apprenticeship, learners can progress both in their careers and through further study.
This qualification can lead to roles such as:
- Customer Service Adviser
- Branch Support Assistant
- Lending Support Assistant
- Financial Services Team Leader
To start an Apprenticeship in Wales, you need to be:
- aged 16 or over (there is no upper age limit)
- living in Wales
- not in full-time education
- not accessing any other funding from the Welsh Government
You can search and apply for Apprenticeship vacancies here
If you’re looking to undertake an Apprenticeship qualification as a way of upskilling within your current role, you will also need to be:
- employed for a minimum of 16 hours
- supported by your employer to undertake the qualification
- committed to undertaking an average of 8-10 hours of study a week plus classroom
- working in a role that is relevant to the qualification
- employed for at least 51% of your contracted hours in Wales
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