May 2018 / News

The results are in for our annual Learner Voice Survey and we are proud to say that 96% of our learners rate us good/excellent!

At ACT, learner satisfaction is vitally important, and as Wales leading training provider, we are keen to ensure our standards are consistent across the board.

Every year we undertake a survey of our learners from the network, to monitor satisfaction across a variety of areas. Learners are asked questions regarding the support they receive, the information given to them, the facilities and equipment available to them as well as their overall rating of their provider.

ACT prides itself on its award-winning staff, strong support system and top training facilities and this was clearly reflected in the survey results.  

This year, the ACT network raised the bar; scoring an incredible 96% good/excellent in overall learner satisfaction- this was a massive 7% increase over the last 3 years and reflects ACT’s continuing development.

This year we had a staggering 2226 responses with a response rate of 80% of those selected to complete the survey, our highest number of responses yet!

With over 15 sub-contractors; 12 different Traineeship routes for 16-18 year olds; and Apprenticeships and Higher Apprenticeships in over 30 different sectors, we have a diverse and varied range of learners of which we work hard to keep engaged and deliver quality and relevant training to.

We strive to ensure all learners are satisfied and have the opportunity to voice any opinions with regards to their training and contribute ideas and feedback on improvements and developments. 

We got some great feedback from our learners, including the following comments:

“The team have really helped with my personal life and have given me as much support as they can give. I’m very grateful.” – Engagement Traineeship Learner, Swansea

“I have really enjoyed my time in ACT, I have learnt so many skills and I can’t thank my tutors enough for the opportunities they have given me.” – Hairdressing Traineeship Learner, Cardiff

“I am enjoying the course much more than I thought I would, I have already recommended ACT to my colleagues! It challenges me and makes me feel more enthusiastic about my job and I like that it fits in around my work and home life.” – Management Apprenticeship Learner

Across the board, results look great, and work will now continue to further increase results and ensure 100% of our learners rate the service they receive as excellent. A follow up will take place to look at any areas that learners feel could be improved or developed and these will now be main priority.

Richard Spear, Managing Director of ACT Training, commented: “All our teams are continually working hard to improve every aspect of all of our training programmes to ensure our learners are having the best experience, and we are delighted that our results reflect this continuing dedication.”


Interested in learning whilst you earn? Find out more about our Traineeship and Apprenticeship training programmes here.