The best in Wales’ £650m contact centre industry were honoured at an awards ceremony at the Wales Millennium Centre last night hosted by comedian Jimmy Carr.
More than 700 guests attended the prestigious Welsh Contact Centre Awards which saw organisations and individuals recognised for their outstanding contribution to the sector.
The Apprentice of the Year category went to Rebecca Collins at The PS Group who is currently working towards an Apprenticeship in Accounting with ACT Training.
Rebecca, 22 from Cardiff, said: “As an Account Manager, I am responsible for paying all invoices, employee wages and managing all of the company’s accounts. The Apprenticeship has boosted the confidence of my own competency massively. I went from being a Telesales Executive to an Accounts Manager in just 3 years!”
"When I think back to working in Morrison's before I started at The PS Group, I never would have thought I would get to where I am now. I am looking forward to starting my Level 3 this year and my aim is to then follow on with a Diploma."
Sandra Busby, managing director of the Welsh Contact Centre Forum, said: “As the contact centre industry continues to mature into one of the Welsh economy’s powerhouses, it gets harder and harder to walk away with a Welsh Contact Centre award.
“Our sector contributes a huge amount both financially and socially to communities across the country. It is really important that its excellent work continues to be recognised.
“All our winners should be very proud of themselves, as they have been selected as the shining stars in an industry brought to life by more than 30,000 people.”
Andrew Cooksley, Managing Director at ACT was thrilled to hear of Rebecca’s success. He said: “To hear great success stories like that of Rebecca’s, who has reached an impressive level in her career at such a young age, is an absolute delight to ACT.”
Wales’ leading training provider, ACT helps over 6,500 young people each year achieve their career ambition whether that be preparing young people for the world of work or improving their career prospects.