About the apprenticeship
The Community Hubs & Libraries Team is looking to employ a Corporate Apprentice (Level 3) Hub & Housing Advice Assistant based at Central Library Hub The Hayes Cardiff CF10 1FL, to contribute to their Service, helping them to deliver professional front line advice to customers on Housing Benefits. These include Universal Credit, Housing Benefit & Council Tax Reduction schemes, and a wide range of Council services including those provided by partner organisations.
Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, customers depend on them to deliver essential services, every day. Whether employed in a customer facing, technical, trade or support role, employees help them to make a difference to communities. As it is important to them that their workforce better reflects the communities they serve, and that they support residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Apprentice role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Location: Central Library Hub The Hayes Cardiff CF10 1FL
Hours: Full time. 37. hours per week
Pay:£24,413 per annum
Apprenticeship: Level 3 Digital Skills for Business
Key Duties:
- To always ensure excellent customer service, listening and empathising with the customers and showing a desire to help and support at all times.
- To assist the senior officers and support other team members as is reasonably required.
- To ensure that customer contact is recorded, processes are followed and that systems are updated effectively
- To work closely with other officers, sections and partner organisations to ensure a co-ordinated service is provided.
- To encourage financial and digital inclusion by providing practical assistance and advice
- To resolve enquiries wherever possible at first customer contact, where this is not possible refer to other officers or sections following agreed referral processes.
- To act as a customer advocate taking ownership of enquiries and ensuring complaints are resolved at the earliest opportunity.
- To arrange appointments for customers as required.
- To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team, providing cover for other officers, contributing to the work of the team, and changing location at short notice as required.
- To scan and index documents and to respond to customer letters as required.
- To carry out any general office duties as reasonably required including maintaining all necessary records and providing monitoring information as required.
Essential:
- You must live with in the boundaries of Cardiff
- GCSE Grade C or above in Maths or Essential Skills Wales Level 2 in Application of Number or equivalent.
- GCSE Grade C or above in English (and/or Welsh) or. Essential Skills Wales Level 2 in Communication or equivalent.
- Able to use a computer, smartphone, or tablet device
- Can speak and write fluently in English and/or Welsh to speak to colleagues and customers, take messages, or ask questions to gain understanding.
Desirable:
- Demonstrate an interest in the advertised role and in the work of the team.
- Demonstrate a basic understanding of the work of the Council.
- Examples of work experience gained whether voluntary or paid in any role in any sector.
- Welsh Language, or other community language skill at any level e.g. basic greetings or more advanced.